Shipping & Returns Policy

Snore Nest CPAP Shipping & Return

Shipping

  • We offer free global shipping

  • Standard orders are processed within 1–3 business days.

  • Shipping takes 5-7 working days.

Tracking Your Order
Once your order ships, you will receive an email with tracking information.

Return & Refund Policy – 30-Day Money-Back Guarantee

Your satisfaction is our top priority. We proudly stand behind the quality and performance of our products, and we offer a 30-day money-back guarantee to give you peace of mind and time to evaluate your purchase.

Eligibility for Returns & Refunds

To be eligible for a return and refund, the following conditions must be met:

  1. Return Request Window:
    You must submit your return request within 30 calendar days of receiving the product.

  2. Product Condition:
    For health, hygiene, and safety reasons, devices must be unused and returned in their original condition, including all packaging, accessories, and manuals.

    ⚠️ Used devices cannot be returned under any circumstances, as we are unable to accept returns once the device has been used due to hygiene concerns.

  3. Visual Confirmation Required:
    To begin your return process, please send us a clear image of the device from multiple angles, including the packaging, to confirm that the device has not been used.

  4. Verification Process:
    Once we receive your images, our quality team will inspect the photos to confirm the device is unused. If approved, we will provide instructions on how to return the product.

About the 30-Day Money-Back Guarantee

Our 30-day money-back guarantee is designed to allow customers to test the product risk-free in the ways that matter most — such as evaluating:

  • Volume levels (loudness)

  • User interface and ease of use

  • Size and appearance

  • General expectations based on our marketing

We understand that every customer is unique, and while our products are designed to meet the highest standards, the guarantee ensures you have the opportunity to assess whether the device meets your personal preferences.

Note: The guarantee does not permit usage of the device. It is intended solely for customers to inspect the product physically and review its features (without activation or operation) in order to make an informed decision.

How to Start a Return

  1. Contact Our Team:
    Email us at snore.nest@mail.com with your order number and reason for return.

  2. Send Device Images:
    Include clear images showing the device in unused condition, including packaging.

  3. Receive Return Instructions:
    If approved, we will provide you with a return shipping label or instructions.

  4. Refund Processed:
    Once the returned product is received and verified as unused, your refund will be processed within 5–10 business days to your original payment method.